Reach out if you have questions regarding products, we are happy to help.
To get 10% off your first order, simply sign up for our newsletter. The discount code will be sent to your email when you have confirmed the subscription. Use the code at check out to apply the discount. Please note, we are not able to add discount codes on orders already placed.
Yes - we can easily change your order or add more items, as long as it has not been dispatched yet. Simply send an email to firstname.lastname@example.org with your order number.
Cancellation of orders must be done in writing to email@example.com with no exceptions. Remember to include your order number. Please be aware that it is only possible to cancel your order, if we have not processed it yet.
Please send us an email with your order number (to be found in the order confirmation) along with a photo of the broken item, and we’ll find a suitable solution as soon as possible. You can reach out at firstname.lastname@example.org.
You have the possibility to return the item(s) and cancel your purchase within 14 days after you have received your order. Send us an email on email@example.com with your order number and information about the item(s) you wish to return.
Your shipping costs will not be refunded by KIOSK48TH. Return parcels which have not been picked up at pick-up points will be handled as a return parcel - the original shipping cost and the return cost will not be refunded by KIOSK48TH.
Please note that all products must be returned in the same condition as when they were purchased. Any used, broken product packaging (including stickers), damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased.
All orders placed on our website are shipped from our office in Denmark.
Yes, we ship worldwide. If you experience that your shipping country is missing at checkout, please contact us at firstname.lastname@example.org and we will be happy to set it up immediately.
Yes. There are some new rules we have to pay attention to regarding Brexit, therefore we are only able to ship orders for UK with a minimum of £135 / 1130 DKK. Please note that import charges are not included and might be added at the UK customs. For more informations regarding import contact the UK government.
Yes, we do offer free shipping to selected EU countries.
Free shipping on all orders above 500 DKK
Belgium, Finland, France, Germany, Luxembourg, Netherlands, Poland, Sweden, Monaco
Free shipping on orders above €100/745 DKK
The delivery cost depends on the shipping destination along with the weight of the order. For detailed information, please visit our Shipping page here.
We strive to send all orders within 1-3 business days, but most often we are shipping orders the same day as they are placed.
Delivery time depends on the shipping destination.
1-3 business days.
2-7 business days.
3-8 business days.
We keep ourselves updated with the situation in the different countries. Please send us an e-mail on email@example.com, if you got questions for delivery in your area.
We can set up an international Express delivery with DHL for you. Please send an email at firstname.lastname@example.org, if this service is missing at check out.
Danish and Swedish orders are dispatched with Postnord.
European orders are dispatched with Postnord and will upon arrival at the shipping country be handed over to DPD or a similar carrier.
You are able to chose DHL Express at check out to some european destinations.
International orders are dispatched with DHL Express.
Yes, you can easily pick up your order - we love a visit. Please contact us for further informations to arrange a pick up.
No. As a standard procedure, international delivery charges are estimated and these are based on a kerbside delivery only with Duty Unpaid. Therefore, you as a customer are liable for any import duties and/or local taxes that may be added. Unfortunately KIOSK48TH is unable to offer guidance on duties or taxes. We recommend that you contact your local import office for help. We ship all orders from our office in Denmark.
Reach out via our chat, phone or on email for further questions.